Delivery Information For Ordering From i4gotyourbirthday.co.uk
Your Statutory rights are not affected by any of the following store policies.
UK Delivery Information
Delivery charges are calculated on a per-order basis. Please make note of the delivery charges associated with each order. The delivery fee at present is just £4.95 per order for UK location, apart from the Highlands & Northern Ireland, where the delivery charge is £13.95. Most orders are delivered by DPD Couriers, or FEDEX, with tracking information available on request. UK bound orders take 48 hours from date of ordering to deliver unless otherwise stated.
European Delivery Information
European will take 4-7 working days. With European orders you will need to contact us first to let us know what you would like to order and where you would like it sent too. We can then calculate the exact cost of supplying you with your order and you can pay via e-invoice.
Ordering Online
Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% safe and secure.
We encourage our customers to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.
Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, please send us an email with the the item you would like to order and the delivery address of where you would like us to send it. We will then send you a confirmation email. Please then make your cheque out to Safe Tradings and send to: i4gotyourbirthday.co.uk, 86c Swan Yard, Kings Street, Norwich, NR1 1PG
Return / Refund Policy
Every item we sell is carefully hand inspected before it is sent out for delivery. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will ask you to return them to us [if you just 'didn't really want the item'] or if damaged we may ask you to send a photograph so we can see if we can send a replacement part and if we cannot we will arrange to collect them (the whole order) and give a full refund. Or, we will replace items [if in stock] if they are faulty or damaged on delivery to you and we are notified within 7 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing, otherwise this could effect your refund.
Prices
Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
Complaints
If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with professionally and promptly (we will reply within 5 working days).It will then be dealt with fast and confidentially.
